Institute of Leadership and Management (ILM) Level 3 Certificate in First Line Management

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Summary: 

The programme offers a recognised qualification for potential and practising team leaders, supervisors and operational managers.  The course provides participants, who have the ability to learn and determination to succeed, with an opportunity to develop the knowledge and skills needed for today's managing roles.  The content provides a mix of knowledge and skill development; it focuses on practical issues to apply to workplace situations.  This qualification is nationally recognised as an entry qualification for higher level programmes.

Course Code: 
H0778
Age range (help you choose): 
Post-16
Start Date: 
17/01/2012
End Date: 
29/05/2012
Course Length: 
4 Months
Course Schedule: 
One afternoon and evening per week
Entry Requirements: 

This is a first step programme, and no specific academic qualifications are set.  You should have basic learning skills and a determination to succeed, together with appropriate literacy capability.  Sufficient experience of working in a business environment  environment indicates that you will be at least 20 years old.

Core Skills: 

You will study areas related to managing people and resources:

Solving Problems and Making Decisions
Understanding Change in the Workplace
Planning Change in the Workplace
Achieving Objectives Through Time Management
Writing for Business
Managing Creativity and Innovation in the Workplace
Obtaining Information for Effective Management
Managing Customer Service
Providing Quality to Customers
Planning to Work Efficiently
Motivating to Perform in the Workplace
Introduction to Leadership

Assessment: 

The programme is assessed through:
-   Work-based assignments
-   Personal Reflective Reviews
-   A Work-based project 

Academic Progression: 

ILM Level 5 Diploma in Leadership and Management.

You may wish to progress to the EdExcel Professional Development Certificate in Management Studies.

Full Description: 

Who is the course for?
-   Individuals at an early stage of their careers who wish to develop management skills to become more effective. 
-   Those who have shown potential for team leader or First Line management positions and who need the development skills and knowledge to succeed in that position.
-   Experienced staff who are currently in positions of First Line management responsibility and need to expand their skills and knowledge to increase managerial effectiveness.
-   Staff who wish to become more effective in their handling of changing situations and dealings with others at work.
-   Individual staff who wish to acquire the grounding and qualifications needed for higher level management development programmes.

Course fee: 
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Please contact the Advice Shop for details of costs and start dates.

Please note that although the information given is believed to be correct at the time of publication, course information, costs where applicable and attendance details may change.

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